REFUNDS & RETURNS

Noir Rose Candles aim is to create an enjoyable online shopping experience for the customer. Therefore, if you are not satisfied with your purchase, we will accept returns up to 28 days from the date of purchase. The goods returned must be in the same condition that you received them. We cannot accept used products or those returned in an unsuitable condition.


Please email us for further information with your full name, phone number and order number. We will endeavour to contact you within 24  hours.

 

CANCELLATION

If you wish to cancel your order placed, please contact us as soon as possible to: noirrosecandles@outlook.com.

Please include confirmation of your order number and the reason for the cancellation.

Our products are created per order. Therefore, if we have already began the process of creating your order, we will not be able to cancel or refund your order.

If your order has been processed, we will cancel and issue a refund. This can take up to 10 working days.

Cancellation

If you wish to cancel your order placed, please contact us as soon as possible to: noirrosecandles@outlook.com.

Please include confirmation of your order number and the reason for the cancellation.

Our products are created per order. Therefore, if we have already begun the process of creating your order, we will not be able to cancel or refund your order.

If your order has been processed, we will cancel and issue a refund. This can take up to 10 working days.